Service Level Agreement (SLA)
Clear commitments, measurable performance standards, and guaranteed service levels that ensure your business operations run smoothly.
Our SLA Commitments
Measurable guarantees for your peace of mind
Uptime Guarantee
99.9% uptime guarantee for all managed services with automatic service credits for any downtime exceeding our commitments.
- • Network infrastructure: 99.9% uptime
- • Cloud services: 99.95% uptime
- • Security monitoring: 99.99% uptime
Response Times
Guaranteed response times based on issue severity with escalation procedures for critical incidents.
- • Critical issues: 15 minutes
- • High priority: 2 hours
- • Medium priority: 4 hours
- • Low priority: 24 hours
Performance Metrics
Detailed performance reporting and metrics tracking with monthly SLA compliance reports and trend analysis.
- • Monthly performance reports
- • Real-time dashboard access
- • Trend analysis and recommendations
Service Credits
Automatic service credits when we don't meet our SLA commitments, ensuring accountability and value for your investment.
- • Automatic credit calculation
- • Transparent reporting
- • No-questions-asked policy
Why Our SLA Matters
Clear expectations and guaranteed performance
Predictable service levels
Financial accountability
Transparent performance metrics
Continuous improvement focus
Business continuity assurance
Risk mitigation and planning
Ready for Guaranteed Service?
Experience the confidence that comes with clear SLA commitments and guaranteed performance standards for your IT services.
Review Our SLA Terms